Business Models & Standards

These models and standards are designed to act as a benchmark for best practice and have been adopted by some of Europe’s most successful organisations. They are proven to make a real difference.

  • Investors In People (IiP)
  • National Occupational Standards for Management & Leadership (NOS ML)

    Investors in People

    The Investors in People framework is a tried and tested way of improving an organisation’s performance. It works by providing a baseline of good management, which can be expanded on, as and when an organisation needs to strengthen its practice.

    Whatever your business issues, there are 3 core principles that Investors in People helps you focus on:

    Plan: Develop strategies to improve performance
    Do: Take action to improve performance
    Review: Evaluate and improve performance

    The beauty of the Investors in People approach is that the framework is outcome-based. It lays out the evidence requirements that tell you what you need to achieve to meet your organisation’s goals, but doesn’t prescribe how to meet them. Every organisation is different, so the exact way you reach your end goal will depend on what’s best for your organisation.

    This flexible and non-prescriptive approach makes Investors in People relevant and easy to use. Your assessment is entirely based on interviews with people across your organisation and doesn’t require any paperwork. Any work you do with Investors in People will be about making valuable changes within your organisation - not form-filling.

    Click here to view the the IiP Framework Summary. For more information on IiP call 028 9044 1800.

    National Occupational Standards for Management and Leadership

    The complete set of National Occupational Standards for Management and Leadership is listed below. You can download whole chapters by clicking on the chapter titles.

    The standards are proven benchmarks of best practice and have been developed based on extensive consultation with genuine managers doing real management jobs. They offer a practical resource to aid decisions in everything from day-to-day matters like recruitment and selection to long-term issues such as the recognition and development of future leaders.

    Section A - Managing self and personal skills
    A1 Manage your own resources
    A2 Manage your own resources and professional development
    A3 Develop your personal networks

    Section B - Providing direction
    B1 Develop and implement operational plans for your area of responsibility
    B2 Map the environment in which your organisation operates
    B3 Develop a strategic business plan for your organisation
    B4 Put the strategic business plan into action
    B5 Provide leadership for your team
    B6 Provide leadership in your area of responsibility
    B7 Provide leadership for your organisation
    B8 Ensure compliance with legal, regulatory, ethical and social requirements
    B9 Develop the culture of your organisation
    B10 Manage risk
    B11 Promote equality of opportunity, diversity and inclusion in your area of responsibility
    B12 Promote equality of opportunity, diversity and inclusion in your organisation

    Section C - Facilitating change
    C1 Encourage innovation in your team
    C2 Encourage innovation in your area of responsibility
    C3 Encourage innovation in your organisation
    C4 Lead change
    C5 Plan change
    C6 Implement change

    Section D - Working with people
    D1 Develop productive working relationships with colleagues
    D2 Develop productive working relationships with colleagues and stakeholders
    D3 Recruit, select and keep colleagues
    D4 Plan the workforce
    D5 Allocate and check work in your team
    D6 Allocate and monitor the progress and quality of work in your area of responsibility
    D7 Provide learning opportunities for colleagues
    D8 Help team members address problems affecting their performance
    D9 Build and manage teams
    D10 Reduce and manage conflict in your team
    D11 Lead meetings
    D12 Participate in meetings
    D13 Support individuals to develop and maintain their performance
    D14 Initiate and follow disciplinary procedure
    D15 Initiate and follow grievance procedure
    D16 Manage redundancies in your area of responsibility
    D17 Build and sustain collaborative relationships with other organisations

    Section E - Using resources
    E1 Manage a budget
    E2 Manage finance for your area of responsibility
    E3 Obtain additional finance for the organisation
    E4 Promote the use of technology within your organisation
    E5 Ensure your own actions reduce risks to health and safety
    E6 Ensure health and safety requirements are met in your area of responsibility
    E7 Ensure an effective organisational approach to health and safety
    E8 Manage physical resources
    E9 Manage the environmental impact of your work
    E10 Take effective decisions
    E11 Communicate information and knowledge
    E12 Manage knowledge in your area of responsibility
    E13 Promote knowledge management in your organisation
    E14 Support team and virtual working
    E15 Procure supplies
    E16 Select suppliers through a tendering process
    E17 Outsource business processes

    Section F - Achieving results
    F1 Manage a project
    F2 Manage a programme of complementary projects
    F3 Manage business processes
    F4 Develop and implement marketing plans for your area of responsibility
    F5 Resolve customer service problems
    F6 Monitor and solve customer service problems
    F7 Support customer service improvements
    F8 Work with others to improve customer service
    F9 Build your organisation’s understanding of its market and customers
    F10 Develop a customer focussed organisation
    F11 Manage the achievement of customer satisfaction
    F12 Improve organisational performance
    F13 Manage quality systems
    F14 Prepare for and participate in quality audits
    F15 Carry out quality audits
    F16 Manage the development and marketing of products/services in your area of responsibility
    F17 Manage the delivery of customer service in your area of responsibility
    F18 Prepare sales proposals and deliver sales presentations
    F19 Sell products/services to customers





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