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Each month The Podiem Academy will offer MLN Members Top Ten Tips in key management disciplines. The Podiem Academy is being used by entrepreneurs to enhance their business and management skills and firms to develop their managers. This month we focus on:
Leadership by Jack Welsh
1. Measure three things
If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction and cash flow.
2. Build confidence
That's a leader’s job description.
Managers hide behind complexity when they lack confidence. If you're not simple, you can't be fast. And, if you're not fast, you're dead. So, everything we do (at GE) focuses on building self-confidence in people so they can be simple.
3. Set your people free
You've got to balance freedom with some control, but you've got to have more freedom than you've ever dreamed of.
4. Shout when you win
People feel guilty about stopping to celebrate a little victory ... but it lets people know they've won. It's so critical to an institution. It brings it alive, gives it character.
5. Think vision, not numbers
Numbers aren't the vision. Numbers are the product. I never talk about numbers.
6. Fair doesn’t mean ‘the same as’
Every person should be treated fairly in an organization, but every person should be treated differently in an organization.
7. Make people share good ideas
What makes a company flourish is transferring ideas. At quarterly meetings, you must bring together the leaders of all of the businesses to share best practice ideas. Take the best of diversity and use it.
8. Do lots of these two things
Spend lots of time developing people and lots of time with customers. I make a point of personally meeting GE's major customers in the spring and fall of every year. I put much of my and GE's customer insights down to these twice-a-year reality checks with customers.
9. Don’t dither; jump
I've learned in a hundred ways that I rarely regretted acting but often regretted NOT acting fast enough.
10. Get out of your office - now
Your job is to touch people and get into their soul. Every moment you are in your office, you are useless.
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